Fastest Answers
These four cover most of what lands in our inbox. If yours is here, you don't need to wait for us.
My download failed, or I've lost the files
Email us from the address you used at checkout and we'll resend your download link the same day. There's no time limit on this — a year from now is fine.
Check your promotions or spam folder first: the confirmation email contains a link back to your download page that works permanently.
I'd like a refund
Email us within 14 days of purchase and you'll get a full refund. You don't need to explain why, fill in a form, or wait through a process — just say you'd like a refund and include the address you bought with.
Refund requests are processed within 24 hours. We don't make you wait on those.
Can I edit the templates and use them with my own clients?
Yes — that's what they're for. The Word version is fill-in-the-blank, so you can add your business name, logo, rates and terms. Your licence covers unlimited use inside your own business, with as many clients as you like, for as long as you like.
What it doesn't cover is reselling or redistributing the playbook itself to other freelancers.
I'm not in the US. Will this work for me?
Yes. A vague scope causes the same damage in London as it does in Toronto — the frameworks and scripts are country-agnostic. The payment module additionally covers the small claims routes for the UK, US and Australia. Prices are shown in USD.
Want to see the approach before buying? Read what actually goes in a freelance agreement — it's free and complete.
Still Need Us?
Product support, refunds, licensing for a team, affiliate or press enquiries, or anything we haven't thought of. It all arrives in the same inbox, and it's read by the people who built the playbook rather than a support tier.
- The email address you used at checkout, if you've bought something
- Which file is giving you trouble, if it's a download problem
- What you've already tried
We're a small operation working across time zones, so replies may land outside your working hours. Every email gets read.
Still deciding whether to buy?
You don't need to email us for that. Take a free sample of the playbook, or read the guides — they're complete rather than teasers, and the guides need no email at all.
Client Scope & Protection Playbook
42 pages, 6 modules, 13 copy-ready scripts and templates. One payment, instant download, fourteen days to change your mind.
Get the Playbook — $47✓ Secure checkout · ✓ Instant download · ✓ 14-day money-back guarantee